It’s been a while since my last post…that’s kind of a good news / bad news thing. Good news is that I’m very busy and am working on some exciting projects. Bad news is that my time for writing and reflection has dwindled. I need to change that! I also hope to share my new projects with you soon!
A Story of Hope…
Gossip really is a cancer in life, business, and just about anywhere. I don’t know many people that would argue that point. However, I recently witnessed a positive version of gossip I’m calling “reverse gossip“. It was refreshing, energizing, and did more for moral than anything I’ve seen in years!
Basically, reverse gossip is positive storytelling. For it to be effective, the story must be genuine and it must debunk a negatively held belief or idea within the culture. Oh, and it has to be more than just a story – it has to be something that really happened.
In the case I witnessed, it was a story of how a VP & CEO backed up an employee’s decisions to say “no” to a customer. I realize that this doesn’t sound like a big deal. However, when you have a culture that believes that the leadership in an organization is not loyal to them when it comes to their customers, this is a pretty major situation.
This “no” was definitely justified and well thought out. It wasn’t like the employee was saying no to the customer in general, it was more like, “hey, we can’t commit to that, we just aren’t able to meet your expectations; sorry!”.
I’m sure this happens occasionally, but unfortunately there are so many examples of the opposite happening in this particular culture, that this situation struck a chord with many team members.
I watched as this one story spread and was amazed at how it gave people hope. This simple story had given the VP, CEO, and the company a new face, even if only for a short time:
Courage is like love; it must have hope for nourishment. -Napoleon Bonaparte
Now, this doesn’t mean that gossip won’t rise again to try and destroy all of this. What it does tell me is that hope is just as powerful!
Gossip can be crushed by hope. So, whoever you are reading this…if you want your team, co-workers, friends, or even family to be courageous in their efforts…please spread some hope today!!