Archives For customer service


A Vacation Story

Like many families here in the states, my wife, two children, and myself took a family trip last week.  For us, it was an opportunity to visit my wife’s family in the heart of French speaking Quebec.  This is always a unique experience filled with cultural epiphanies and typical travel frustrations.

However, instead of complaining about some of the lousy customer service experiences we had while interacting with dozens of businesses over seven days, I want to take a different route.  Instead, I’d like to share with you a highlight of the trip, which we had as the very first and very last experience of our journey.

Continue Reading…